Frequently asked questions

Covid-19
To ensure the safety of everyone we are practicing strict sanitation after each and every client. Making sure that our makeup and makeup brushes are being properly sanitized after every use. 

Our team has chosen to be vaccinated for our protection and the protection of others and will always wear a mask while on the job. If someone in your party is showing any kind of flu like symptoms such as a stuffy nose unfortunately we cannot provide any kind of makeup or hair service. We hope you understand and respect our policy.  
Vaccine cards available upon request

 
Do I need to have a trial? 
Trials are completely optional, but 100% highly recommended. It is just as important for the hair & makeup artist as it is for the bride. Having the chance to try different looks means that on the wedding day you are going to feeling confidant that the look you are wearing is right for you. (there is an additional $50 fee for all bookings without trials)

Where will my trial take place at? 
All hair + makeup trials are done in our salon located in Tierrasanta just off the 52 East and I-15.  We are centrally located at 6030 Santo Rd San Diego.

Do you travel? 
Our team provides services in San Diego and all surrounding areas such as North and East county, Escondido, Carlsbad, Vista and Temecula. A travel fee will apply for all locations and will range between $65-100.

Are deposits require to hold my date? 
Yes, both trials and wedding dates require a deposit. 

Why do I have to pay a deposit for a trial?
All dates are first come first serve basis. Once we receive the deposit for your trial we will do a temporary hold of your wedding  date.  Trials must be scheduled within 6 weeks of receiving the deposits unless it's for the following fiscal year. Contracts cannot be generated unless the bride chooses not to have a trial and move forward with reserving the date. A 50+ fee will be added to all bookings without trials.

When do I sign the official contract?
If you have chosen to not have a trial and would like to move forward you can sign any time to lock in your date. We will email you a google form with basic information needed for us to generate a contract. All contracts are digital and can be easily access. You will receive an email from 17hats.com that will allow you to view our booking agreement and sign online. Once the contract has been signed, your booking deposit must be received within 24hrs of signing to become official. If you choose to wait until your trial appointment to make a decision not a problem, however because of high booking demand we will ONLY hold your date for 24hrs after your trial appointment.

Is there a minimum amount required to book my date?
YES! For all weekend weddings Thursday-Friday we have minimum of $700
Example( Bride + two others for hair + makeup services or $700 per service category ) Saturday weddings require $1000 minimum
Example( Bride + four others for hair + makeup services )


How many artist will work my wedding?
Because we work multiple weddings per month, we have a system that works for us to get 
everyone done within a timely manner. Therefore for groups ranging between 1-5  ( 2 ) artists will be
assigned. For parties of 7 or more ( 3 artists + an assistant ) will be assigned. Please remember that hair + makeup preparation takes time and depending on your group size it can require 3-5 hrs to have everyone finished regardless of how many artists are working.


What forms of payment do you accept? 
We accept Cash, Venmo. Visa + Mastercard are welcome however a 4% fee will apply to the final payment.

Will you stay on-site for touchups?
The provided timeline will have a 30 min block at the end of the services for touch-ups. If you would like additional time and would like for an artist to stay on-site there will be an additional charge per hour, per artist of  $100

What type of makeup brands do you work with? 
As any professional makeup artist we use only the highest end makeup products. Always hypoallergenic, free of waxes and parabens. From MakeupForever, Laura Mercier, NARS, Charlotte Tilbury, Anastasia, MAC, and everything in between. Always ensuring that we use the proper foundation based on your skin texture, tone and sensitivity.